Role Summary

The Research, Documentation & Communications Officer plays a vital role in capturing the heartbeat of the organization’s work, ensuring that learning from the field is not lost, that stories are told with dignity, and that insights are transformed into tools that shape better programs and stronger advocacy.

In the research domain, the Officer supports data organization, transcription, and preparation of learning materials in collaboration with program and policy teams. In documentation, they systematize the experiences of staff, communities, and partners into clear, timely, and ethically curated knowledge products. In the communications sphere, they contribute to accessible materials—newsletters, briefs, and presentations—that elevate community voices, program learning, and strategic priorities. This position sits at the crossroads of three key streams:

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• In the research space, the Officer helps organize data, support assessments, and gather voices from community engagements or focus group discussions.

• In the documentation space, they ensure reflections, lessons, and experiences—whether from a refugee healing circle, a church-based trauma dialogue, or a staff debrief—are recorded clearly and ethically for future use.

• In the communications space, they help prepare materials that amplify program impact, convey credibility to donors, and equip teams with knowledge they can act on.

The role is both creative and analytical: one day, drafting a simple but powerful story of transformation from a trauma survivor; the next, summarizing an internal workshop into digestible slides or formatting data charts for a field report. In all cases, the Officer’s task is to
make meaning accessible, make learning visible, and make voices heard.

Working closely with Mental Health program officers, policy, and communications leads, this person becomes a thread between departments, ensuring that the lessons from today inform the decisions of tomorrow.

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Key Responsibilities
Research Support & Data Consolidation
• Assist in the coordination of operational research, field assessments, and evaluation studies

• Support the collection, transcription, and organization of qualitative and quantitative data from staff, partners, and community engagements
• Liaise with field teams to gather timely reports, case studies, and reflections for analysis

Program Documentation & Learning Capture
• Draft and format reports, learning briefs, meeting summaries, and activity highlights for internal use and donor reporting
• Develop content outlines for knowledge products, including toolkits, field guides, and case compilations
• Maintain an organized system for storing and retrieving documentation across programs

Content Editing & Communications Support
• Provide editorial support for policy briefs, concept notes, presentations, and blogs prepared by program or advocacy leads
• Assist in producing visually clean and well-organized slide decks, newsletters, and donor updates
• Collaborate with the Communications team-if existing, to ensure field content is ethically represented, gender-sensitive, and faith-appropriate

Knowledge Sharing & Internal Coordination
• Support the coordination of internal learning sessions, workshops, and cross-team knowledge exchanges
• Prepare summaries, quotes, and insights for integration into board updates, reports, or external speaking engagements
• Maintain up-to-date records of research findings, photos, testimonies, and impact stories— aligned to safeguarding and consent protocols

Skills and Attributes

• Excellent writing, proofreading, and editing skills in English; additional local language say Acholi fluency, is an asset
• Organized, detail-oriented, and able to manage competing deadlines across teams
• Strong interpersonal and listening skills for ethical storytelling and community interviewing
• Proficiency in Microsoft Office Suite and basic formatting/design tools (e.g. Canva,PowerPoint, Word styles)
• Familiarity with humanitarian work, mental health programming, or faith-based
development approaches is preferred

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